FAQ
Orders & Shipping
Where do you ship from?
Orders are dispatched from Australia on business days.
How long does delivery take?
Delivery timeframes vary by location and carrier. Estimated delivery windows are shown at checkout where available.
Is tracking provided?
Yes — tracking details are supplied once your order has been processed, where supported by the selected shipping method.
Is the packaging discreet?
Yes. Orders are packed in plain outer packaging that does not describe product contents.
Research Use & Compliance
Are these products for human or veterinary use?
No. All products sold on this website are supplied strictly for laboratory research and educational purposes only.
Do you provide medical advice or dosing instructions?
No. We do not provide medical information, usage directions for humans or animals, or treatment guidance.
Who can purchase from this site?
Purchasers are responsible for ensuring they comply with all applicable laws and regulations in their jurisdiction.
Testing & Quality Assurance
Are your products tested?
Products undergo identity and purity verification prior to release.
Do you provide Certificates of Analysis (COAs)?
COAs are available for applicable products upon request or via product pages where listed.
What does “purity” mean?
Purity refers to laboratory analytical results for compound composition at the time of testing.
Storage & Handling
How should products be stored?
Storage recommendations are listed on individual product pages. Products should be kept sealed and handled in accordance with standard laboratory safety procedures.
Do products require refrigeration?
Storage requirements vary by compound and format. Please refer to the product description for guidance.
Returns & Support
Can I return products?
Due to the nature of the products, opened items cannot be returned. Please see our Refund Policy for full details.
What if my order is damaged or incorrect?
Contact us within 48 hours of delivery with your order number and photos so we can assist.
How can I contact support?
Use the Contact page or email us via the details listed on the website.